UrbanBreeze.co.uk - Terms and Conditions of Sale, Returns Policy, Disputes, and Terms of Service

Please read these terms and conditions carefully before making a purchase on UrbanBreeze.co.uk. By placing an order with us, you agree to be bound by these terms and conditions.

Terms and Conditions of Sale:

  1. Product Information: We make every effort to ensure that the information about our products is accurate. However, product descriptions and specifications are subject to change without notice.

  2. Pricing: All prices listed on our website are in GBP (British Pounds) and include VAT where applicable. We reserve the right to modify pricing at any time without prior notice.

  3. Order Acceptance: Your order constitutes an offer to us. Orders are subject to acceptance by UrbanBreeze.co.uk. We reserve the right to refuse or cancel orders at our discretion.

  4. Payment: Payment for orders must be made in full at the time of purchase. We accept payment through secure payment gateways on our website.

  5. Delivery: Delivery times and charges will be specified during the checkout process. We aim to deliver products promptly, but we are not responsible for any delays that are beyond our control.

  6. Returns and Refunds: Please refer to our Returns Policy for detailed information on returning products, requesting refunds, and exchange procedures.

Returns Policy (UK Online Returns):

  1. Right to Cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt of the products. If you wish to cancel your order, please contact us in writing within this period. You must return the products in their original condition, and we will process a refund.

  2. Faulty or Damaged Products: If you receive a product that is faulty or damaged, please contact us within 30 days of receipt, and we will arrange for a replacement or refund.

  3. Return Process: To return a product, please contact us to obtain a return authorization. You are responsible for the cost of returning the product, unless it is faulty or damaged.

  4. Refunds: Refunds will be processed within 14 days of receiving the returned product or evidence that it has been shipped back to us.

Disputes:

  1. If you have any concerns or disputes regarding your purchase, please contact us directly at [Contact Email Address]. We will work with you to resolve any issues in a fair and reasonable manner.

  2. If a resolution cannot be reached, you may be eligible to use an alternative dispute resolution (ADR) service. We will provide information on how to access an ADR service if needed.

Terms of Service:

  1. Your use of our website is subject to our Terms of Service, which govern the use of our website, including but not limited to user conduct, content, and intellectual property rights.

  2. Your use of our services and products is also subject to the guidelines, rules, and policies provided on our website.

By making a purchase on UrbanBreeze.co.uk, you acknowledge that you have read, understood, and agree to these terms and conditions of sale, the returns policy, and the terms of service. If you do not agree with these terms, please do not place an order on our website. These terms and conditions are subject to change, and it is your responsibility to review them periodically for any updates or modifications.