Terms and conditions

UrbanBreeze.co.uk - Online Store Terms and Conditions

Please carefully read and understand these terms and conditions before making a purchase on UrbanBreeze.co.uk. By placing an order with us, you agree to be bound by the following terms and conditions.

1. Product Information and Pricing:

  • We make every effort to ensure the accuracy of product information on our website, but descriptions and specifications may change without prior notice.
  • All prices are listed in GBP (British Pounds) and include applicable VAT. We reserve the right to modify prices without notice.

2. Order Acceptance:

  • Your order constitutes an offer to us. UrbanBreeze.co.uk retains the right to accept or decline orders at our discretion.

3. Payment:

  • Full payment is required at the time of purchase. Secure payment gateways on our website facilitate transactions.

4. Delivery:

  • Delivery times and charges are outlined during the checkout process. While we aim for prompt delivery, any delays beyond our control are not our responsibility.

5. Returns and Refunds:

  • Refer to our Returns Policy for comprehensive information on return procedures, refund requests, and exchanges.

Returns Policy (UK Online Returns):

1. Right to Cancel:

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the products. Notify us in writing during this period to exercise your right to cancel.
  • Returned products must be in their original condition, and a refund will be processed.

2. Faulty or Damaged Products:

  • If you receive a faulty or damaged product, contact us within 30 days of receipt. We will arrange a replacement or refund.

3. Return Process:

  • To initiate a return, obtain return authorization from us. Unless the product is faulty or damaged, you are responsible for return costs.

4. Refunds:

  • Refunds will be processed within 14 days after we receive the returned product or evidence of its shipment back to us.

Disputes:

1. Contact Us:

  • For concerns or disputes related to your purchase, directly reach out to us at [Contact Email Address]. We will work with you to reach a fair resolution.

2. Alternative Dispute Resolution (ADR):

  • If a resolution cannot be reached, you may have the option to use an Alternative Dispute Resolution (ADR) service. Details on accessing ADR services will be provided if necessary.

Terms of Service:

1. Website Use:

  • Your use of our website is governed by our Terms of Service, covering user conduct, content, and intellectual property rights.

2. Service and Product Use:

  • The use of our services and products is subject to the guidelines, rules, and policies available on our website.

By placing an order on UrbanBreeze.co.uk, you confirm that you have read, comprehended, and accepted these terms and conditions, the returns policy, and the terms of service. If you disagree with these terms, please refrain from making a purchase on our website. These terms and conditions may be revised, and it is your responsibility to periodically review them for updates or modifications.